How much is shipping?
Shipping costs will vary depending upon your location and the contents of your
order. To calculate a shipping estimate for your particular order, do the following:
Step 1 Place the items you would like to purchase into the basket.
Step 2 Click on the "View Basket" link near the top right-hand
side of any page to view contents of your shopping cart.
Step 3 At the bottom of the "Contents of Shopping Cart" page click
the link entitled "Get a shipping cost estimate."
Step 4 A small window will open. Enter your zip code when prompted and click "Go."
Step 5 This will give you a shipping cost estimate for all available default
How long will it take to receive my order?
Most orders will be processed within 1 to 2 business days from the time of
order. If your order requires a longer period of time to process, you will
be notified via the contact information provided on your order.
There may an additional 1 to 2 business day lead time for all wheelchair parts orders. After
your order has been successfully processed it will be shipped.
Sometimes orders may ship from multiple warehouses depending on availability of the items ordered.
You should receive your shipment in the amount of time allotted for the particular type of shipping
method you requested.
For shipments using our default shipping method (UPS)
and to recipient addresses within the 48 contiguous United States, approximate
shipping times are as listed below:
Standard Ground 3-5 business day
** Contact us for information on expedited shipping methods
*** Large/heavy items may shipped by common carrier (Truck) 7-10 business days
NOTE: Shipping addresses to Alaska, Hawaii, and Puerto Rico will be contacted for correct shipping cost.
How can I track my shipment?
Most packages will have a tracking number, which you may use in order to track
the progress of your shipment on the shipping service's website (UPS
shipment tracking website). To acquire a tracking number please call our customer
service department at 1-800-236-4215 or email us at email@example.com
. Please be sure to include your order number in your email.
What is your default shipping method?
Our default shipping method is United Parcel Service (UPS)/Fedex.
May I request the use of a delivery service other than UPS/FedEx?
This option is only available for certain items. Delivery and processing times
for alternative shipping methods may vary. If you decide to use an alternative
shipping method, please contact our customer service department for processing
and delivery time estimates.
Can I insure my package?
Yes, insurance is available upon request. To request insurance, please call
Customer Service at 1-800-236-4215 or email at firstname.lastname@example.org
within 24 hours of completing your order. UPS requires a fee for using this
service. You will be informed of the cost of this service at the time of your